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Customer action detection

Customer Action Detection

Customer Action Detection monitors and analyzes customer behaviors to identify suspicious activities.

What is Customer Action Detection?

Suspicious Actions Detected:

  • Concealment: Hiding merchandise in bags, pockets, or clothing
  • Tag removal: Attempting to remove security tags or price labels
  • Package tampering: Opening packages to remove contents
  • Selection manipulation: Taking multiple items or examining merchandise suspiciously
  • Loitering: Spending excessive time in areas without shopping
  • Evasive behavior: Avoiding staff, cameras, or security personnel

Customer Actions Interface

Enabling Customer Action Detection

If not yet activated for your store:

To enable:

  1. Click the "Enable" button
  2. The app activates and begins monitoring
  3. Real-time behavior analysis starts automatically

Customer Action Alerts

When suspicious behavior is detected, an alert is generated:

Alert details include:

  • Video clip of the suspicious action
  • Type of action detected (concealment, tag removal, etc.)
  • Location in store where action occurred
  • Timestamp of the incident
  • Confidence score of the detection
  • Customer tracking across multiple cameras (if available)

Responding to alerts:

  1. Review the video evidence
  2. Assess the severity and context
  3. Dispatch staff for customer service/observation
  4. Continue monitoring if customer remains in store
  5. Escalate to case if theft is confirmed

Detection Categories

Concealment Detection Identifies when customers hide merchandise:

  • Placing items in personal bags
  • Hiding items under clothing
  • Concealing small items in pockets
  • Layering unpaid clothing over worn clothing

Tag Removal Detection Catches attempts to remove security measures:

  • Removing security tags
  • Peeling off price labels
  • Tampering with packaging
  • Disabling RFID tags

Package Tampering Monitors for product manipulation:

  • Opening sealed packages
  • Removing items from boxes
  • Repackaging items
  • Swapping contents between packages

Behavioral Indicators Recognizes suspicious patterns:

  • Extended loitering without shopping
  • Repeated visits to same area
  • Surveillance awareness (watching cameras/staff)
  • Coordinated group behavior

Configuration

Detection Settings:

Action Types Enable or disable specific detection categories:

  • Concealment detection
  • Tag removal detection
  • Package tampering detection
  • Behavioral analysis
  • Loitering detection

Sensitivity Levels Adjust detection sensitivity for each action type:

  • High: More detections, may include false positives
  • Medium: Balanced detection
  • Low: Only high-confidence detections

Zone Configuration Define monitoring zones in your store:

  • High-risk departments (electronics, cosmetics, etc.)
  • Blind spots requiring extra attention
  • Exclusion zones (fitting rooms, restrooms)
  • Exit monitoring areas

Alert Thresholds Set when alerts are generated:

  • Confidence score requirements
  • Multiple action requirements
  • Time-based thresholds
  • Customer tracking duration

Disabling the App

To disable Customer Action Detection:

  1. Click "Disable"
  2. Confirm the action
  3. Behavior monitoring stops
  4. Historical alerts remain accessible

Re-enable anytime to resume customer behavior monitoring.